Hello Hazel Wellness Clinic

Privacy Policy

Welcome to Hello Hazel. Your privacy is important to us. This Privacy Policy explains how Hello Hazel (“we,” “our,” or “us”) collects, uses, stores, and protects your personal information when you visit our website or use our services.

By accessing our website, booking a consultation, or using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Full Name

  • Mobile Number

  • Email Address

  • Date of Birth (if required)

  • Gender

  • Address

  • Consultation Details

  • Treatment Preferences

Health Information

To provide appropriate aesthetic and wellness services, we may collect limited health-related information, including:

  • Skin concerns

  • Hair concerns

  • Medical history relevant to treatment

  • Allergies

  • Current medications

  • Lifestyle information

This information is collected only with your consent.

Technical Information

When you visit our website, we may automatically collect:

  • IP Address

  • Browser Type

  • Device Information

  • Pages Visited

  • Time Spent on Website

  • Cookies

  • Referral Sources

2. How We Use Your Information

We use your information to:

  • Schedule appointments

  • Provide consultations

  • Recommend suitable treatments

  • Improve customer experience

  • Respond to enquiries

  • Send appointment reminders

  • Process payments

  • Provide customer support

  • Improve our website

  • Send promotional offers (only with your consent)

  • Comply with legal obligations

3. Medical Information

Any medical or treatment-related information shared with Hello Hazel is treated with strict confidentiality.

Your information is only accessed by authorized healthcare professionals and trained staff for the purpose of delivering safe and effective treatments.

4. Cookies

Our website uses cookies to:

  • Improve website performance

  • Remember user preferences

  • Analyse website traffic

  • Enhance browsing experience

You can disable cookies through your browser settings.

5. Data Security

Hello Hazel takes reasonable administrative, technical, and physical measures to protect your personal information.

We use secure systems to safeguard your data against unauthorized access, alteration, disclosure, or destruction. While we strive to protect your information, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

6. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your information only with:

  • Authorized medical professionals

  • Payment service providers

  • Technology partners supporting our website

  • Government authorities where legally required

All third parties are expected to maintain appropriate confidentiality and security standards.

7. Marketing Communications

With your permission, we may send you:

  • Promotional offers

  • New treatment updates

  • Wellness tips

  • Event invitations

  • Newsletters

You may opt out of marketing communications at any time by clicking the unsubscribe link or contacting us directly.

8. Your Rights

You may have the right to:

  • Access your personal information

  • Request corrections to inaccurate information

  • Request deletion of your information where legally permissible

  • Withdraw consent for marketing communications

  • Request a copy of your personal data, where applicable

To exercise these rights, please contact us using the details below.

9. Third-Party Services

Our website may contain links to third-party websites or services. Hello Hazel is not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before sharing personal information.

10.Children’s Privacy

Our services are intended for individuals who are legally able to consent to treatment. We do not knowingly collect personal information from children without the consent of a parent or legal guardian where required.

11.Data Retention

We retain personal information only for as long as necessary to:

  • Provide our services

  • Maintain treatment records

  • Comply with legal and regulatory obligations

  • Resolve disputes

  • Enforce our agreements

When information is no longer required, it is securely deleted or anonymized where appropriate.

12. Updates to This Privacy Policy

Hello Hazel may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date. Continued use of our website after changes are posted constitutes acceptance of the revised policy.

13. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Hello Hazel

Your Privacy Matters

At Hello Hazel, we are committed to protecting your privacy and maintaining the confidentiality of your personal information. We handle every consultation and treatment with professionalism, care, and respect, ensuring your data is managed securely and responsibly. Your trust is important to us, and we strive to provide a safe, transparent, and premium experience every time you choose Hello Hazel.